At Medifocal Pty Ltd, your privacy is paramount. This policy outlines how we handle your personal data in accordance with Australian law.

1. Our Commitment to Privacy

Medifocal Pty Ltd ('Medifocal') (ABN: 13 674 191 649) is deeply committed to protecting the privacy of your personal information. In this Policy, 'we', 'us', and 'our' refer to Medifocal Pty Ltd.

We will only use your personal information when it is necessary for us to deliver goods or services to you, or to perform other essential business functions. Medifocal will not use or disclose your personal information for purposes unrelated to the products and services we provide, unless we first obtain your explicit consent.

Medifocal is bound by the requirements of the Privacy Act 1988 (Cth), which regulates how we may collect, use, disclose, and store personal information. These laws also specify how individuals may access and correct personal information held about them.

By visiting our website or providing your personal information or data to us, you consent to the terms and conditions outlined in this Privacy Policy.

If you have any questions about our Privacy Policy or wish to withdraw consent to the collection, use, or disclosure of your personal information, please email us at: admin@medifocal.com.

From time to time, our policies and procedures will be reviewed and, if appropriate, updated. Any changes made to this policy will be promptly posted on our website.

2. How We Collect and Hold Your Personal Information

Medifocal is committed to collecting personal information about you only by lawful and fair means. It is our usual practice to collect personal information directly from you when you:

visit or use our website;
complete an online form on our website;
subscribe to our marketing and sales material;
order or request delivery of our products;
book a service or repair at your specified location;
speak with us, or one of our representatives directly during a product, service, or sales inquiry; or
contact us directly by telephone, via mail, e-mail, or online via our website or social media channels.

We may also collect personal information about you from a third party or a publicly available source, but only if you have consented to such collection, or would reasonably expect us to collect your personal information in this way (e.g., from publicly available registers or your authorised representatives).

3. Types of Personal Information We Collect

The types of personal information Medifocal may collect includes your:

Name;
Date of birth;
Residential, business, and postal address;
Email address;
Contact telephone numbers;
Identification details (e.g., driver's license number, for verification purposes);
Photo identification (where necessary for specific services or deliveries);
Financial information, such as credit card details (processed securely and not stored directly by us); and
Written or verbal contact with Medifocal, including voice recordings of telephone conversations you have had with our employees (for quality and training purposes).

4. How We Use Your Personal Information

We use your personal information for a variety of purposes directly related to our functions and activities, including, but not limited to the following:

To provide services and products to you, including processing orders and facilitating deliveries.
To answer your inquiries and deliver comprehensive customer service.
To inform you about other products, services, or special offers that we think may be of interest to you.
To enable us to undertake necessary credit assessments.
To maintain and continuously improve our customer services and overall user experience.
To meet our legal and regulatory obligations, including under Australian law.

5. Disclosure of Personal Information

In the course of conducting our business and providing our products and services to you, we may disclose your personal information. We only disclose personal information for the primary purposes for which it was collected, or for purposes which are directly related to one of our functions or activities. We do not generally disclose it to other entities unless one of the following conditions applies:

You have provided your explicit consent to the disclosure.
You would reasonably expect, or have been informed, that your information is shared with those specific individuals, businesses, or agencies.
It is otherwise required or authorised by Australian law (e.g., for law enforcement purposes).

6. Who We Disclose Your Personal Information To

We may disclose your personal information to the following categories of recipients:

Another Medifocal business entity.
Companies that perform services on our behalf, such as delivery companies, IT service providers, and account management providers.
Professional advisers (such as lawyers, accountants, or auditors) for necessary professional services.

7. Direct Marketing

We will only use or disclose your personal information for direct marketing purposes if you have provided your information for that specific purpose (and you would reasonably expect us to use the information for that purpose), or if you have provided clear consent for your information to be used in this way.

You can ask to be removed from our marketing lists at any time by contacting us directly.

8. Overseas Disclosure of Personal Information

Your personal information may be disclosed to other Medifocal entities, business partners, and service providers located in Australia and overseas for the purposes explained in this policy.

9. Data Quality and Security

We take all reasonable steps to ensure that your personal information is stored securely and is protected from misuse and loss, and from unauthorised access, modification, or disclosure.

10. Use of Cookies

What are cookies?

A cookie is a small amount of information that a website transfers to your computer for record-keeping purposes.

Why do we use cookies?

Cookies help provide additional functionality to our website(s) and allow us to analyse site usage more accurately. We use information collected from cookies to better understand, customise, and improve user experience.

11. Links to Third-Party Sites

Links to third-party websites may be provided on our website for your convenience. Please be aware that we are not responsible for the content or privacy practices of these third-party websites.

12. Accessing or Correcting Your Personal Information

You have the right to request access to the personal information we hold about you at any time. We will provide you with that information unless we are legally prevented from doing so.

If you believe that any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, you can request that we correct it.

13. Privacy Concerns or Complaints

If you have queries, concerns, or complaints about how your personal information has been handled, please contact us at: admin@medifocal.com.

If you consider your privacy concerns have not been resolved satisfactorily, you can contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or visit their website at: www.oaic.gov.au.